Error Handling the Right Way
The happy flow. Ah, yes, we all know how to do that. Nice, easy to accomplish and very satisfying. Unfortunately, from a UX and usability perspective, by far the least interesting of flows. While "to err is human", the design...continue reading
Design for Specific Users
With more and more research being done, it's understandable companies feel that by now, we must "know it all". So, designing and building a new digital solution must become easier and easier, as we just repeat the same well known...continue reading
Chatbots – Yeh or Neh?
The conversational user interface is changing the way we interact with machines. Ideally, it offers a natural, and intuitive interaction between human and machine. Chatbots, voicebots, intelligent assistants, and other voice-enabled devices open up a whole new world; they speed...continue reading
Personas – the how?
In part 1 of this series, we looked at why personas are strong, useful models when it comes to communicating your designs of (digital) products. The biggest takeaway from that article was that a persona is not an individual, but...continue reading
Personas – the why?
After we go through the effort of researching who our user is, what his goals are, where he will use our product, and all that fun stuff, we need a way to use everything we learned in our designs and...continue reading
Design for Complex Systems
Looking at the schematic overview of UX Design by Jesse James Garrett we can see two distinctive approaches: information oriented - digital products that are hypertext systems to spread knowledge and fulfill information needs, task oriented - digital products that are software...continue reading
Design for Finding Information
In a previous article I showed a schematic overview of UX Design by Jesse James Garrett. It has two distinctive approaches: information oriented - digital products that are hypertext systems to spread knowledge and fulfill information needs, task oriented -...continue reading
The Stakeholder Interview
User Centered Design is all the rage these days. UX Designers are "the voice of the customer." Whether this is true at all, is a completely different discussion, but I feel that we, as a design community, at least should...continue reading
The 3 Design Models
Are you computer literate? Do you have computer skills? Should you? No! Computer literacy is nothing more than an excuse for forcing you to stretch your thinking to understand machine logic, rather than software driven products having functionality that meets...continue reading
UX Design – The Ideal Team
Let's get one thing out of the way: creating a market leading digital product is not easy! There is a lot that can go wrong and even more you need to get right. Putting together a team that can consistently...continue reading